Privacy Policy

1. Information we collect

We collect the information needed to provide, support, and improve the Tevixia service.

• Account information. When you sign up, we collect your business name, contact name, email address, phone number, billing address, and payment information.
• Call and conversation data. Tevixia processes inbound phone calls on your behalf. This may include caller phone number, call audio, call transcripts, and any information the caller provides — such as name, address, service request, preferred appointment time, and property details.
• Configuration data. You provide your service area, hours, pricing rules, dispatch instructions, emergency escalation contacts, and integration preferences.
• Usage and device data. We collect log data, device and browser information, and usage patterns when you access the Tevixia dashboard or website to maintain performance and security.

2. How we use information

We use the information we collect to:

• Answer, qualify, and route your incoming HVAC calls;
• Send notifications, summaries, and transcripts to you and your team by SMS and email;
• Provide and maintain your Tevixia dashboard and account;
• Bill you and process payments for the service;
• Improve call quality, accuracy, and the overall service;
• Detect and prevent fraud, abuse, and security issues; and
• Communicate with you about service updates, support, and billing.

3. Data retention

We retain account and call data for as long as your account is active and for a reasonable period afterward to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

Call recordings, transcripts, and lead records are typically retained according to the retention settings configured on your account. You can request deletion of your data or your account at any time by contacting us. Some information may remain in backups for a limited period after deletion.

4. Third-party services

Tevixia relies on trusted service providers to operate the platform. These providers process data only as needed to perform their functions and are contractually prohibited from using it for other purposes.

• Twilio. We use Twilio for telephony services, including inbound call handling and SMS message delivery.
• Vapi. We use Vapi to power the AI voice conversations that answer and qualify your calls.
• Cloud hosting and infrastructure. We use cloud providers to host the Tevixia application, databases, and related infrastructure.
• Payment processors. We use payment processing services to handle billing; we do not store full payment card details ourselves.
• Analytics and communications. We may use analytics and email services to understand how users interact with the site and to send service-related messages.

5. Sharing and disclosure

We do not sell caller or customer data. We share information only with:

• The service providers listed above;
• Systems you explicitly connect or integrate with Tevixia;
• Your authorized users and team members within your account; and
• Law enforcement or regulators when required by applicable law, court order, or legal process.

6. Your rights and choices

Depending on your location, you may have rights to access, correct, export, restrict the processing of, or delete your personal information. You may also have the right to object to certain processing or to withdraw consent where applicable.

To exercise these rights, or to update your account information, contact us at the email address below. We will respond within the timeframes required by applicable law.

7. Security

We implement technical and organizational measures designed to protect the data we process, including encryption in transit, access controls, and regular security reviews. No online service can guarantee complete security, and we encourage you to protect your account credentials.

8. Your responsibilities

As the business owner, you are responsible for complying with call recording notice and consent requirements that apply in the jurisdictions you serve. You are also responsible for the accuracy of the business information and dispatch rules you provide to Tevixia.

9. Children's privacy

Tevixia is a business service and is not intended for use by children under 16. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this page periodically.

11. SMS Messaging Privacy

Tevixia may send transactional SMS notifications related to customer calls, appointments, lead activity, account activity, and service updates.

SMS consent is collected directly from users during account registration and is never shared with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Users may opt out of SMS communications at any time by replying STOP. Users may request assistance by replying HELP.

Message frequency varies. Message and data rates may apply.

12. Contact us

For privacy questions, data requests, or to exercise your rights, please contact us at privacy@tevixia.com.