These Terms & Conditions govern your access to and use of the Tevixia AI receptionist service and website. By signing up, accessing, or using Tevixia, you agree to be bound by these terms.
Effective date: July 28, 2026
By creating an account, subscribing to a plan, or otherwise using Tevixia, you represent that you are authorized to enter into these Terms on behalf of yourself or the business you represent. If you do not agree, you may not use the service. These terms supplement, and where applicable are superseded by, any signed service agreement or order form between you and Tevixia.
Tevixia provides an AI-powered receptionist service designed for HVAC companies. The service answers inbound phone calls, collects caller information (such as name, phone number, address, and service request), qualifies leads based on rules you configure, and sends notifications to you and your team via SMS, email, or dashboard alerts.
Specific features, call volumes, supported integrations, and response capabilities depend on your selected plan and configuration. Tevixia is a business tool and is not an emergency dispatch service or a replacement for 911 or other emergency responders.
You agree that you will:
Tevixia is offered on a subscription basis. Fees are billed monthly in advance unless otherwise stated in your order. You authorize us to charge your selected payment method for all applicable fees, including subscription charges and any overages.
Overage charges apply when your usage exceeds the call volume, minutes, or other limits included in your plan. Overage rates are described in your order or plan details. All fees are non-refundable except where required by law or as expressly provided in a signed agreement.
We may change subscription fees or plan terms by providing reasonable notice. Price changes take effect at the start of your next billing period.
We aim to keep Tevixia available at all times, but we do not guarantee uninterrupted service. The service may be temporarily unavailable for maintenance, upgrades, or reasons beyond our control, including telephony provider outages, internet disruptions, or third-party platform failures.
Tevixia's ability to answer calls depends on correct call forwarding configuration, carrier connectivity, and the availability of underlying voice and messaging providers. You are responsible for configuring and maintaining call forwarding from your business number.
To the fullest extent permitted by law, Tevixia and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or relating to your use of the service.
Our total liability for any claims arising under these Terms will not exceed the amount you paid to Tevixia in the twelve months preceding the event giving rise to the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.
Tevixia is not responsible for missed calls, lost leads, or delayed notifications caused by incorrect configuration, carrier issues, third-party provider failures, or events outside our reasonable control.
All rights, title, and interest in and to Tevixia — including its software, dashboards, AI models, branding, logos, documentation, and website content — are owned by Tevixia or its licensors. These Terms do not grant you any license to use our trademarks, trade dress, or other intellectual property except as necessary to use the service in accordance with these Terms.
You retain ownership of your business data, call recordings, transcripts, and customer information processed through the service. You grant Tevixia a limited license to use that data solely to provide, maintain, and improve the service for your account.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period unless otherwise agreed.
We may suspend or terminate your access to Tevixia if you violate these Terms, fail to pay amounts due, or if your use creates legal risk or harms the service or other users. Upon termination, your right to use the service ceases, and we may delete your account data in accordance with our Privacy Policy and any applicable legal obligations.
These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of Michigan, United States, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Michigan, and you consent to the personal jurisdiction and venue of those courts.
We may update these Terms from time to time. When we do, we will revise the effective date at the top of the page. Continued use of Tevixia after the changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the service.
If you have questions about these Terms & Conditions, please contact us at legal@tevixia.com.